Useful information and rules for the spa and outdoor pool areas
Well-being is born from balance: between body and mind, between time for oneself and respect for what surrounds us. At Silou Retreat, we know that a truly relaxing experience is also made possible through mutual care and respect between guests and the spaces they share.
On this page, you will find useful information and guidelines designed to support a mindful and harmonious use of the indoor and outdoor wellness areas and pools, so that everyone may experience the spa as a place of calm, regeneration, and care.
Access and opening hours
Access to the Spa and Pool areas is permitted to Guests aged 15 and above.
Facilities are available from 10:00 to 20:00. Hotel Guests do not need to book in advance; the access is included from check in to check out.
Any external access may be considered only subject to real time availability, with absolute priority always given to hotel Guests.
Silence and devices
The Spa is dedicated to rest. Silence is required in the indoor relaxation areas. Outdoors, discretion is required, including in the use of electronic devices.
Please avoid calls and any content that may disturb the atmosphere or other Guests’ privacy.
Hygiene and body products
Showering is mandatory before and after using the pool and the whirlpool.
Please avoid entering the water with body creams, oils or products that are not fully rinsed off, or with leave on products, as they may affect water quality and surfaces.
Dress code
Swimwear is required in all water areas.
In the sauna, using the sauna without swimwear is recommended, but not mandatory; however, guests are required to cover themselves with the provided towel.
Slippers are not allowed in the sauna, the steam bath and the Mediterranean bath.
A swim cap is not mandatory; however, it is strongly recommended for hair that has undergone lightening, colouring or other treatments.
Steam bath and Mediterranean bath, benches
For hygiene reasons, please rinse the bench before and after use in the steam bath and the Mediterranean bath, following the on site instructions.
Food, drinks and smoking
Only food and beverages provided at the relaxation room buffet are allowed.
Smoking is not permitted on the sun terrace or by the poolside.
Use of facilities and safety
Access to the sauna, steam bath, Mediterranean bath, water paradise, reaction showers, ice cascade, outdoor pool and outdoor whirlpool is free, provided that posted instructions and staff guidance are respected. If in doubt, please ask our team.
There is no lifeguard service. Use of the Spa and Pool areas is at the Guest’s own responsibility, including with regard to personal health conditions and individual sensitivities.
For pregnant women, access to the wellness area is recommended only after medical advice.
Health information
If you have any condition that may interfere with the use of the facilities, especially skin conditions, inflammation, contagious conditions or general illness, please inform Reception before access. Our team will provide sensible guidance for your comfort and for the benefit of other Guests.
Zerobody
The Zerobody bed is available at an additional charge and by reservation. Please contact Reception.
Limitations
Management reserves the right to limit or temporarily suspend access to one or more facilities for technical or safety reasons, or under particular conditions, especially during thunderstorms or adverse weather.
Lockers, safekeeping and personal belongings
Changing rooms and lockers are available.
Management is not responsible for the contents of lockers or for any personal items left unattended. For the safekeeping of valuables, guests may contact the Reception.
The changing rooms are not for exclusive use but are shared by all guests. Guests are kindly requested to store all personal belongings inside the lockers and to leave the areas clean and tidy.